The Essentials - Wine Tools

Care & Use Instructions for Polycarbonate Products:
Polycarbonate is a lightweight, durable material designed for everyday use. Proper care will help maintain its quality and appearance over time.

General Characteristics:
Food Safety: Tested and approved by TÜV, SGS, and Intertek. BPA-free, tasteless, and odorless.
Temperature Resistance: Suitable for temperatures from -10°C to 50°C.
Freezable: Safe for freezing.
Alcohol Resistance: Resistant to alcohol for short periods (up to 2 hours). Prolonged exposure may cause discoloration or surface damage.
Not Indestructible: While durable, the product is not completely unbreakable.

Usage Restrictions:
Not Microwave Safe: Avoid using in the microwave.
No Dryer Usage: Do not use a dryer for the product.
Not for Aniseed Drinks: Avoid beverages like Pernod, Ricard, Raki, or Ouzo.
Not for High Ester Content Drinks: Beverages like herbal teas with high ester content may affect the product.

Cleaning Instructions:
Not Dishwasher Safe: Hand washing is strongly recommended. Hand wash with warm water and soap immediately after use to avoid stains or rings.
Detergent Guidelines: Use only neutral detergents. Avoid detergents containing aluminum or metal protection agents.
Avoid Harsh Cleaners: Do not use chlorine bleach, benzene, alcohol, ester, organic solvents, harsh or abrasive cleaners, steel wool, or metal scouring pads.
Regular Maintenance: Dust regularly to maintain clarity. Avoid high temperatures and humidity for prolonged periods, which can degrade the material.

Common Issues and Prevention:
Stains and Rings: Dairy products, coffee, cocoa, tea, or strong alcoholic beverages may leave rings if left overnight. Wash promptly.
Cloudiness and Discoloration: Caused by prolonged exposure to high humidity, incorrect detergent dosage, or abrasive materials.

Delivery within UAE:
FREE shipping for orders over 500 AED.
For orders less than 500 AED, shipping cost is 25 AED per order.
You can expect delivery within 1–2 working days.

GCC & REST OF THE WORLD:
We provide worldwide shipping, although the shipping time and cost vary from region to region.
The shipping cost depends on the delivery address and will be calculated and displayed prior to check-out.

For more details, visit our Shipping & Delivery policy page.