FAQ: Frequently Asked Questions

 Ordering & Payment

·       Q: How can I place an order?
A: Simply add your favorite items to the cart and proceed to checkout. Fill in your delivery details and choose the payment method that suits you best.

·       Q: What payment methods do you accept?
A: We accept major credit/debit cards, Apple Pay, and Google Pay.

 Shipping

·       Q: Where do you deliver?
A: We deliver across all Emirates in the UAE. Shipping to GCC countries and worldwide is available — feel free to contact us for more details.

·       Q: How long does delivery take?
A: - UAE: 24–48 hours
- GCC countries: 48–72 hours
- Worldwide: Delivery times vary by region — contact us for more information.

·       Q: How much does shipping cost?
A: - Free delivery across the UAE on orders over 500 AED
- For smaller orders, the delivery fee will be calculated at checkout
- Worldwide: Shipping costs depend on the destination and will be displayed before confirming your order

Gifting & Packaging

·       Q: Do you offer gift wrapping?
A: Most of our items come in elegant, gift-ready packaging — no extra wrapping required. Want to preview the packaging? Just send us a message!

·       Q: Do you offer gift cards?
A: Yes, we offer digital gift cards (E-Gift Cards) that can be sent directly to the recipient’s email on the date of your choice.

Product & Care

·       What makes your melamine, acrylic, and polycarbonate products special?
A: Unlike standard materials, our melamine resembles fine porcelain with a glossy finish, our acrylic mimics crystal clarity, and our polycarbonate offers exceptional durability with the elegance of glass. All are lightweight, food-safe, and designed for both aesthetic appeal and practical use — especially in outdoor and hospitality settings.

·       Q: Are your melamine, acrylic, and polycarbonate products food-safe?
A: Absolutely. All our materials are certified food-safe and meet international quality and safety standards.

·       Q: Are the items dishwasher safe?
A: Yes — all our items are top-rack dishwasher safe. We do not recommend microwave use.

Returns & Exchanges

·       Q: Can I return or exchange a product?
A: Yes, you can return or exchange items within 7 days, provided they’re unused and in original packaging. Just contact us to arrange it.

·       Q: What if my order arrives damaged?
A: If something arrives broken or faulty, please contact us within 24 hours — we’ll resolve it quickly and send a replacement.

 Contact Us

·       Q: How can I reach you?
A: We’re here to help! You can reach out to us via:
WhatsApp: +971 52 177 3471
Instagram Direct: @ampriomilano
Email: info@amprio.ae

Still have questions? Don’t hesitate to get in touch — we’re always happy to assist!