Terms and Conditions

Effective Date: 1 January 2025

These Terms and Conditions and all documentation referred to in these Terms and Conditions (the “Terms”) regulate all relations concerning the sale and purchase of the Goods on amprio.ae (the “Website”) between AMPRIO MILANO HOUSEHOLD UTENSILS TRADING L.L.C, a legal entity in accordance with the laws of the Emirate of Dubai, United Arab Emirates (“we”, “us” or “our”), acting as a seller, and any user of the Website whether individual or a legal entity (the “User” or “you”), acting as a buyer.

TERMS ACCEPTANCE

1.1. Please carefully read these Terms before making any purchases on the Website. By processing your order payment and completing an order with us, you unconditionally consent to and accept these Terms. Please do not place any order or make any payments if you disagree with any terms and conditions indicated in these Terms or do not understand them. Please feel free to reach us at the Contacts indicated in Section 8 if you have any questions concerning these Terms.

1.2. The Terms constitute the binding agreement between us and you concerning all matters relating to purchase of the Goods on the Website.

1.3. If you use the Website as a legal entity or on behalf of a legal entity, you confirm that you are legally authorised to represent and bind the legal entity. If you use the Website as an individual, you confirm that you are legally allowed to use the Website and have no limitation to assume rights and duties hereunder.

DELIVERY OPTIONS AND TIMINGS

2.1. UAE Shipping cost: 25 AED per order will apply or free shipping for orders of 500 AED or more. You can expect delivery within 1-2 working days. Please note that delivery times might vary depending upon holidays, weekends and periods of high demand such as sales events. After you place your order you will receive an email confirming your order.
Please make sure you provide us with the correct mobile number and address to avoid any delays.

2.2. GCC (Shipped through Emirates Post):shipping costs will apply. The shipping costs are determined based on the delivery address and will be calculated and displayed prior to checkout.

2.3. Shipping options. We offer worldwide shipping; however, shipping times and costs vary depending on the destination region. Upon placing your order, you will receive an email confirmation containing your tracking number. Please ensure that the mobile number and delivery address you provide are accurate to prevent any delays. International orders typically require 3 to 5 working days from the date of purchase for delivery; however, delivery times may vary due to courier services, distance, customs procedures, and other factors beyond our control.

2.4. Rest of the world (Shipped through Emirates Post): shipping costs will apply. The shipping cost depends on the delivery address and will be calculated and displayed prior to check-out. Shipping options.We provide worldwide shipping, although the shipping time and cost varies from region to region. International friends (outside of the UAE) are responsible for all import duties, customs, and local taxes charged by your country. Because we are unable to estimate the amount of these fees, we recommend contacting your country's customs office or tax agent for information on respective charges and rates on a package coming outside of your country.

2.5. Additional Information:

The aforementioned delivery time can change depending on the time of the year, Holiday periods, Weekends and Ramadan.

We are not responsible for lost packages if the customers have provided a wrong address. It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, we can not offer reimbursement for this package.

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

2.6. Any Further Issues or inquiries?

If for any reason your shipping time does not align with above estimates, please contact us at the Contacts indicated in Section 8 and we will look into this for you as soon as practically possible.

2.7. Undelivered Orders

If your order has not arrived, we recommend first checking with your neighbours or building management. If your order remains undelivered two (2) days after the expected delivery date, please contact our Support Team. Our Support Team is available from Monday to Friday, between 9:00 A.M. and 6:00 P.M. (UAE time). Calls made outside of these hours will be redirected to a mobile line for immediate assistance. Email inquiries are also welcome during operational hours; however, responses to emails sent outside of business hours may be deferred until the next working day.

2.8. Incomplete Deliveries

In the event of missing items from your order, please promptly get in touch with our Support Team. You can contact us via email or phone from 9:00 A.M. to 6:00 P.M., Monday to Friday. Queries outside this window will be addressed on the subsequent business day.

RETURN POLICY

Please read our Return Policy to understand how you may return the Goods purchased from us.

GOODS

4.1. We offer only the goods directly offered on the Website (the “Goods”). The details of the Goods may be read on the respective pages and sections of the Website.

4.2. Except as mentioned above and as may be required by the applicable law, we do not offer any other goods or services, or any goods and services of third parties (the “Out-of-Scope Services”).

4.3. We do not accept any oblgiations and exclude any liability relating to the Out-of-Scope Services.

PAYMENT

5.1. All prices of the Goods are in United Arab Emirates Dirhams (AED) and are inclusive of applicable VAT unless otherwise stated.

5.2. Payments for the Goods shall be made according to the procedures and instruments offered on the Website, always subject to the respective payment processor's requirements, terms and conditions. You authorise us (through the payment processor we engage) to charge you the respective amounts shown to you at checkout.

5.3. Payment must be made at the time of placing the order.

5.4. In case of pricing errors, we reserve the right to cancel or refuse orders.

5.5. We have no responsibility to deliver any Goods to you until we receive the payment for the Goods in full.

USE OF THE WEBSIT AND CONTENT

6.1. All data, information, software, trademarks, logos, other intellectual property objects, materials and other content placed or published on the Website (the “Content”) is our or other third parties’ exclusive property.

6.2. Provided that you always comply with these Terms, we grant you a non-transferable, non-exclusive, revocable right to use the Website and the Content, subject to the following limitations:

  • You are permitted to use the Content on the Website.
  • You cannot download, modify, or copy any Content unless we expressly permit it on the Website, or it is required for purchase of our Goods, or you use the Content for your personal needs without sharing it with other persons.
  • You cannot use the Content for any commercial or business purpose unless in connection with the purchase of our Goods or our approval.
  • You cannot use any Content in advertising, publications, posts, notices or other material or for the creation of any intellectual property objects without our prior written consent.
  • You must not use the Website if you are under the age of eighteen (18) or have no authority to represent and bind the person on whose behalf you use the Website.
  • You must not use the Website unlawfully or for any illegal purpose.
  • You must not perform any actions or attempt to perform any actions aimed at any illegal or unauthorised access to the Website, any software or source code used in the Website, any databases of the Website, servers where the Website or any Content is stored, or to damage, suspend or interrupt any hardware used by the Website, or to upload any viruses, spying programs, bugs, trojans, worms or other illegal materials to disrupt the operation of the Website, get access to the restricted or confidential information, codes of any software, or for any other unlawful purpose.
  • You must not use the Website for advertising or distributing spam.
  • You should always respect all persons' rights, interests, honour and dignity. You must not use foul language or be rude, vulgar, offensive, abusive, or intolerant. You must not disrespect any person's traditions, customs, race and religious beliefs.
  • You should always be fully liable for any information and data you provide to us or upload to the Website, and make sure you do not violate the rights or interests of any person by providing it.

6.3. We reserve the right to immediately discontinue your use of the Website and/or report to the respective authorities if you violate any of the above rules or limitations.

6.4. By uploading any information to the Website, you grant us unlimited, free-of-charge and unrestricted rights without limitation on territory or time to use any such information for any purpose related to sale and marekting our products, subject to the Privacy Policy. We have the unrestricted right to delete the information you uploaded to the Website entirely or partially, with or without notice and without any obligation to explain the reason for deletion.

6.5. Unless we inform you otherwise, any reference to any websites or applications of third parties placed on the Website is provided for informational purposes and your convenience, and we do not assume any responsibility with respect to such websites or applications, their content or compliance to any rules and regulations.

WEBSITE FUNCTIONING

7.1. We assume no obligation and do not guarantee that the Website will always be fully or partially functional and available, will not be modified, suspended, or withdrawn, or will always be free of errors, bugs, viruses or other technical problems.

7.2. We reserve our right to modify, suspend, or withdraw the Website with or without notice to you.

CONTACTS

8.1. If you have any questions, comments or notices relating to these Terms or would like to communicate with us on any other issue, please get in touch with us (our Support Team) at (the “Contacts”):

Email: info@amprio.ae

Address: Office 1802, Ontario Tower, Business Bay, Dubai, UAE

Tel. : +971 52 177 3471

8.2. You confirm that your contact information you provided through the Website can be used for serving you any notice under these Terms or in connection with relations between us hereunder.

PERSONAL PRIVACY

Please read our Privacy Policy to understand how we collect, process, share, and otherwise use the data you provide when using the Website.

AMENDMENTS AND UPDATES

10.1. We may amend these Terms anytime, with or without notifying you, by posting the restated version on the Website. Please ensure you have read the effective version each time before using the Website.

10.2. We may change, update, otherwise modify, suspend or withdraw the Website or any of its elements, including, but not limited to, the software, content, solutions, other technologies, and data related to the Website, with or without notifying you. Such updates may be required to improve the Website, comply with the requirements of applicable law, protect our or third parties’ rights and interests, or for any other justified reasons.

LIABILITY

11.1. We assume liability in connection with these Terms under the Governing Law (Section 12), subject to the limitations referred to in this Section 11, always to the extent such limitations are valid under the Governing Law.

11.2. We will not be responsible or held liable for any losses or damage you may suffer:

  • in connection with the use, uploading or downloading of the Content;
  • in connection with your decisions, assumptions, expectations or any other actions you made or had based on or subject to the Content or the results of purchase of the Goods;
  • as a result of any communication or other interaction with any person on the Website, or with any person whose contacts you received on the Website;
  • if the payment method you use to pay for the Goods on the Website failed for any reason, including but not limited to insufficient funds, connection breakdown, software errors or any other reasons;
  • in connection with the actions of other users using the Website or your using any websites to which links are shown on the Website.

11.3. You waive your right to recover consequential, incidental, indirect, exemplary, punitive or any other types of indirect damages or losses from us (including, but not limited to, cost of delay, lost profits (income, revenue), lost savings, loss of reputation, depletion of goodwill, loss or damage of data etc).

11.4. You will reimburse our losses and keep us, our officers and our employees harmless in connection with any third-party claims directly or indirectly relating to the Content you uploaded to the Website or any of your illegal or inappropriate actions made on the Website or in connection therewith.

11.5. You will not claim any losses if you recovered or may recover them through insurance.

11.6. In any case, the maximum amount of our liability to you hereunder or in connection with the Website or purchase of the Goods may not exceed 1000 AED per each case of violation, unless the Governing Law provides otherwise.

GOVERNING LAW

These Terms shall be governed by the laws of the UAE (excluding conflicts of law provisions), and the parties agree and consent to the exclusive jurisdiction of the courts located in Dubai, the UAE, to resolve any dispute arising out of, or in connection with these Terms.

MISCELLANEOUS

13.1. Taxes. We shall not be liable for any federal, governmental, state, local or other taxes to be paid by you.

13.2. Force Majeure. No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”) that frustrates the purpose of these Terms or any Quotation: (a) acts of God; (b) flood, fire, earthquake or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labour stoppages or slowdowns or other industrial disturbances; (i) epidemic, pandemic or similar influenza or bacterial (virus) infection; (j) emergency state; (k) shortage of adequate medical supplies and equipment; (l) shortage of power or transportation facilities; and (m) other similar events beyond the reasonable control of the Impacted Party. The impacted Party shall notify the other Party of the Force Majeure Event(s) immediately (but in any case not later than 10 days) upon it has learned about it.

13.3. Other agreements. These Terms do not prevent or substitute any other agreements you and we may enter into unless you and we agree otherwise separately.

13.4. Assignment. You may not assign your rights and obligations hereunder to any person without our prior written consent. We may assign any rights and hereunder to any person without any consent from you.

13.5. No partnership. Nothing contained or implied in these Terms shall constitute or be deemed to constitute a partnership between you and us. None of the parties shall have any authority to bind or commit any other party in any way or be the other party’s agent unless the parties agree otherwise.

13.6. Entire Agreement. These Terms contain the whole agreement and understanding between the parties relating to the subject matter of the Terms.

13.7. Severability. If any provision of these Terms or part thereof shall to any extent be or become invalid or unenforceable, the rest of the Terms’ provisions will remain in full effect and continue, and we will make required or necessary adjustments to the Term in order to secure the vital interests of the parties and the main objectives of the Terms.

13.8. Language. This Agreement has been made in Arabic and English.