Return Policy

Effective Date: 1 January 2025

These Return Policy (the “Policy”) regulates all relations concerning the return of the Goods purchased on amprio.ae (the “Website”) between AMPRIO MILANO HOUSEHOLD UTENSILS TRADING L.L.C, a legal entity in accordance with the laws of the Emirate of Dubai, United Arab Emirates (“we”, “us” or “our”), acting as a seller, and any user of the Website whether individual or a legal entity (the “User” or “you”), acting as a buyer.

RETURN POLICY AND PROCESS

1.1. You have 7 days to return the Goods purchased from us, or 14 days to exchange the Goods. The returns/exchange requires two simple steps:

  • Return the relevant Goods to a store as soon as possible in the same condition as supplied, in its original unbroken packaging with both the brand seal and Amprio security seal intact and includes all tags. In this case the Goods will be eligible for a refund according to Amprio's refund policy
  • The Goods should be accompanied by the original Sales Invoice (other respective document we gave you at purchase whether printed or online) for return or exchange.

1.2. The Goods purchased online can only be returned to any of our stores.
Any items whatsoever which have been provided free of charge with the relevant Goods must also be returned.

The Goods must be in unused and unopened condition. We will not be responsible for any loss or damage caused to the item/s during your possession and may reject the request to return, exchange or refund.

In accordance with global retail industry standards, we are unable to accept returns, exchange or refund of the Goods in the following categories: Personal Care, Hygiene product/s such as: (make-up and cosmetics), Fragrance, Perfume, Apparel, Linen, Customized/special order product/s (e.g. assembled/tailor-made). 
In the case of a faulty, damaged or incorrectly supplied product, you shall receive a refund of the purchase price of such Goods as mentioned in the original sales invoice. In any case you must return the faulty or incorrect Goods to us in the same conditions as supplied.

EXCHANGE PROCESS

If you would like to exchange any Goods, you may visit the nearest store to return the Goods and purchase the new Goods. Please note that this is subject to availability and as per our applicable policies.

REFUNDS

If a delivery is attempted, shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically, if it is a return because you have simply changed your mind then the shipping fees will be retained by us, and we just refund you amount paid for the item(s).

You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.

The Goods purchased through credit/debit card will be refunded ONLY to the same credit/debit card used for the transaction. A refund for product/s purchased through any kind of eGift Card will be refunded through eGift Card.

If you are eligible for a refund, it may take up to fourteen (14) calendar days for the refund to be processed. The refund period may vary depending on the payment method used, the method of refund, as well as the processing terms and requirements of banks, financial institutions, and other third parties involved. 

CANCELLATION

If you wish to cancel your order, you may do so by calling or contacting our Customer Services department during working hours. 

If you paid by credit /debit card, and you canceled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case maybe) as soon as possible but we are not responsible for how long this take to be reflected on your bank account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellation outside of the specified periods as the order will have been processed and can only then be canceled through our returns/ refunds process as mentioned above.

NOTE

This Policy is an integral part of the Terms and Conditions which apply to this Policy.