Shipping policy

Delivery methods, timing and conditions

Shipping policy

Effective date: January 1, 2025
Last updated: September 4, 2026

This Shipping Policy governs the processing, dispatch, delivery and pickup of Amprio Milano orders.

1. Order Processing and Dispatch

All orders are processed and dispatched from our warehouse in Dubai, United Arab Emirates.

Orders placed before 4:00 PM on a business day are usually packed and handed over to the courier on the same day. Orders placed after 4:00 PM, on weekends or public holidays are usually processed on the next business day.

Same-day dispatch does not mean same-day delivery. Processing and dispatch may take longer during weekends, public holidays, Ramadan, promotional campaigns, sales or periods of high demand.

2. Couriers and Tracking

We work with established logistics partners, including Emirates Post, Aramex and DHL. The courier is selected based on destination, shipment size, available services and operational requirements.

After dispatch, we provide tracking information where available. It may be sent by email, SMS, WhatsApp or another available channel. Tracking updates are generated by the courier and may not appear immediately after the shipment has been handed over.

3. Delivery Within the UAE

Delivery across all Emirates costs AED 30 per order.

Delivery is free for UAE orders of AED 500 or more.

Standard delivery within the UAE is 2–3 business days.

If an item is available in our showroom and delivery capacity is available, we may be able to offer next-business-day delivery for selected orders within the UAE. Availability of this option is confirmed individually after the order is placed.

We make reasonable efforts to deliver within the stated timeframe. If a delay occurs, we will provide the customer with updated information about the order.

4. Delivery to GCC Countries

Delivery to Saudi Arabia, Kuwait, Bahrain, Qatar and Oman costs AED 50 per order.

Delivery is free for GCC orders of AED 1,000 or more.

Estimated delivery time is 3–5 business days from dispatch.

5. USA, Australia and Other International Destinations

For the United States and Australia, delivery usually costs between AED 50 and AED 70, depending on the destination, shipment size and weight, and selected courier service. The exact delivery charge is displayed at checkout before payment.

Estimated delivery time to the United States, Australia and other international destinations is generally 7–12 business days from dispatch. For other international countries, the delivery charge is calculated automatically at checkout.

6. Showroom Pickup

Free pickup from our Dubai showroom is available for eligible orders. Pickup availability is displayed at checkout.

We will notify you when your order is ready for collection. Please do not visit the showroom to collect an online order before receiving confirmation.

Pickup address
Warehouse 23, Goshi Warehouse City
Al Quoz Industrial Area 3
Dubai, United Arab Emirates

Pickup hours
Daily from 10:00 AM to 8:00 PM, UAE time.

You may be asked to provide the order number and a valid identification document when collecting an order. If another person will collect the order, their details may be requested in advance.

7. Customs Charges and Delivery Times

All delivery times are estimates and are not guaranteed delivery dates. Delivery may be affected by weekends, public holidays, Ramadan, seasonal periods, weather, customs clearance, courier delays and other circumstances outside our reasonable control.

Orders delivered outside the GCC may be subject to import duties, customs charges, VAT and other local taxes. Unless otherwise stated at checkout, these charges are determined by the destination country and are payable by the recipient. Customers may contact their local customs authority for further information before placing an order.

8. Delivery Information

The customer is responsible for providing a complete and accurate delivery address, telephone number and email address. We are not responsible for delays, failed delivery or returned shipments caused by incomplete or incorrect information.

Additional delivery or redelivery costs resulting from incorrect information may be charged to the customer.

9. Undelivered, Incomplete or Damaged Orders

If an order does not arrive within the expected timeframe, first check the tracking information, neighbours, reception or building management. If the shipment is still not received within two business days after the expected delivery date, contact Customer Care so that we can request an investigation from the courier.

If an item is missing from the order or the shipment arrives damaged, contact Customer Care as soon as possible. We may request photographs of the box, shipping label, packaging and damaged items.