Last updated: 5 July 2026

Returns & Exchanges

• Products can be returned or exchanged within 14 days from the date of purchase.
• Items must be unused, unopened, and in their original packaging, with the brand seal and Amprio security seal intact and all original tags included.
• The original sales invoice must be provided in printed or digital form.

Return Options

• Items can be returned to our store or sent by courier at the customer's expense.
• The customer is responsible for arranging suitable packaging and transportation for courier returns.
• We are not responsible for any loss, damage, or delay occurring during courier transit.
• We recommend using a reliable and trackable delivery service.
• The customer remains responsible for the returned item until it has been received by us.

Additional Items

• Any complimentary items, promotional products, accessories, or gifts supplied with the purchased item must also be returned.
• If complimentary or promotional items are not returned, their value may be deducted from the refund amount.

Important Conditions

• Items must remain in the same original condition in which they were supplied.
• Items must not show signs of use, installation, assembly, washing, alteration, or damage.
• The original packaging must not be opened, torn, damaged, or otherwise altered.
• We reserve the right to inspect all returned items before approving a return, exchange, or refund.
• A return, exchange, or refund may be rejected if an item has been used, opened, damaged, improperly packaged, or returned without the required invoice, packaging, seals, tags, accessories, or other supplied components.

Non-Returnable Items

Returns, exchanges, and refunds are not accepted for the following product categories unless an item is faulty, damaged, or supplied incorrectly:

• Personal care and hygiene products.
• Cosmetics, make-up products, fragrances, and perfumes.
• Apparel and linen.
• Customized, personalized, assembled, tailor-made, or special-order items.
• Items that cannot be resold for health, hygiene, or safety reasons after being opened.

Faulty, Damaged, or Incorrect Items

• If an item is faulty, damaged upon delivery, or different from the item ordered, the customer may be eligible for a full refund, replacement, or exchange.
• The affected item must be returned in the condition in which it was received, together with its original packaging, accessories, tags, and proof of purchase.
• We may request photographs, videos, or other supporting information before arranging collection, replacement, exchange, or refund.
• A full refund will be provided once the item has been inspected and the fault, damage, or incorrect supply has been confirmed.

Exchanges

• Exchanges are available in-store only.
• All exchanges are subject to product availability and compliance with the conditions of this policy.
• If the replacement item has a higher price, the customer must pay the difference.
• If the replacement item has a lower price, the remaining balance will be refunded in accordance with the original payment method and this policy.

Refunds

• Approved refunds will be processed within up to 14 calendar days after the returned item has been received, inspected, and approved.
• The time required for the refunded amount to appear in the customer's account may vary depending on the payment method, issuing bank, payment provider, and other financial institutions involved.
• We are not responsible for delays caused by banks, payment providers, or other third-party financial institutions.

Payment Method

• Purchases made using a credit or debit card will be refunded only to the same card used for the original transaction.
• Purchases made using an eGift Card will be refunded by issuing an eGift Card.
• If a purchase was completed using more than one payment method, the refund may be divided between the original payment methods.
• For purchases made using Tabby, approved refunds will be processed through Tabby after the returned item has been received, inspected, and approved by us.
• If you have outstanding Tabby instalments, the approved refund amount will automatically reduce or cancel your remaining payments, depending on the refund value.
• If you have already paid part or all of your Tabby purchase, the refunded amount will be returned to the same payment card linked to your Tabby account.
• The status of your refund and any updated payment schedule can be viewed in the Tabby application.
• Once processed, Tabby refunds typically appear within 5–7 business days, although processing times may vary depending on your bank or payment provider.

Shipping Fees

• Original delivery charges are not refundable if the return is made because the customer changed their mind, no longer requires the item, or selected the wrong item.
• Return shipping costs for change-of-mind returns are the responsibility of the customer.
• Shipping charges will be refunded where the returned item is confirmed to be faulty, damaged, incorrectly supplied, or materially different from its description.
• If delivery has already been attempted or completed, the applicable delivery charges may be deducted from the refund unless the return relates to a faulty, damaged, or incorrectly supplied item.

Order Cancellation

• Orders may be cancelled by contacting our Customer Service team during working hours.
• Cancellation requests are subject to the processing status of the order.
• If an order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
• If an order has already been processed or shipped, it can no longer be cancelled and must instead be handled through the return procedure described in this policy.
• If an eligible cancellation relates to a card payment, we will reverse the authorization or process the refund as soon as reasonably possible.
• The time required for the funds to appear in the customer's account depends on the processing procedures of the relevant bank or payment provider.

Important

• This Return Policy forms an integral part of our Terms & Conditions and should be read together with them.
• Nothing in this policy limits any mandatory rights available to customers under applicable laws of the United Arab Emirates.