Refund policy

Returns, refunds and exchanges

Refund policy

Effective date: January 1, 2025
Last updated: September 4, 2026

This Returns, Exchanges & Refund Policy applies to products purchased from Amprio Milano. It forms part of our Terms of Service & Sale and should be read together with our Shipping Policy.

Eligible products may be returned or exchanged within 14 calendar days: from the date of delivery for online orders, and from the date of purchase for showroom purchases.

Nothing in this Policy limits any mandatory consumer rights available under applicable UAE law.

1. Return Period

Products ordered for delivery within or outside the UAE may be returned within 14 calendar days from the date of delivery.

Products purchased directly from our showroom may be returned within 14 calendar days from the date of purchase.

To be eligible for return, the product must be unused, unopened, in its original condition and original packaging, and include all original tags, accessories and components supplied with the product. You must also provide the original invoice or another acceptable proof of purchase in printed or digital form.

2. How to Return a Product

Eligible products may be returned in person at our showroom or by courier at the customer's expense, unless otherwise provided in this Policy.

Return in person
Warehouse 23, Goshi Warehouse City
Al Quoz Industrial Area 3
Dubai, United Arab Emirates
Opening hours: daily from 10:00 AM to 8:00 PM, UAE time.

Return by courier
Amprio Milano Returns
Warehouse 23, Goshi Warehouse City
Al Quoz Industrial Area 3
Dubai, United Arab Emirates

The customer is responsible for properly packing the product for return transportation. We recommend using a reliable, trackable delivery service. Until the returned product is physically received by Amprio Milano, responsibility for the product remains with the customer. Amprio Milano is not responsible for loss, damage or delay occurring while a customer-arranged return shipment is in transit.

3. Gifts, Promotional Items and Return Inspection

Any gifts, promotional items, accessories or other complimentary products supplied with the order must be returned together with the main product. If they are not returned, their value may be deducted from the refund amount.

We may inspect a returned product before approving a return, exchange or refund. A request may be refused if the product has been used, opened, damaged, improperly packed, or returned without the invoice, original packaging, tags, accessories or other supplied components.

4. Non-Returnable Products

Returns, exchanges and refunds are not available for the following categories, except where a product is defective, damaged during delivery or supplied incorrectly:

personalised, engraved, made-to-order, custom-made or special-order products;
Final Sale or Clearance products where the product was expressly identified as non-returnable at the time of purchase;
products that cannot reasonably be resold after opening for health, hygiene or safety reasons;
fragile glass, porcelain or decorative items damaged after delivery as a result of improper use, handling or storage.

5. Defective, Damaged or Incorrect Products

If a product is defective, arrives damaged or is different from the product ordered, you may be entitled to a full refund, replacement or exchange, subject to the circumstances and applicable law.

Please contact Customer Care as soon as possible and provide photographs, video or other supporting information showing the product, packaging and shipping label. After reviewing and confirming the circumstances, we will arrange the applicable solution.

6. Exchanges

An eligible product can be exchanged within the same 14 calendar days by sending it back to us at your expense, provided it is unused, unopened and complete: original condition and packaging, with all tags, accessories and components supplied with the product.

The product remains your responsibility until we receive it. We inspect it before confirming the exchange, subject to availability of the replacement. You may also drop the product off at our Dubai showroom.

If the replacement costs more, the customer pays the difference. If it costs less, the difference is refunded in accordance with the original payment method and this Policy.

7. Refunds and Payment Methods

An approved refund is normally processed after the returned product has been received, inspected and approved, unless another arrangement applies in the case of a defective, damaged or incorrectly supplied product.

Refunds are made to the original payment method where technically possible. Where necessary for processing and agreed with the customer, a refund may be issued fully or partially as Store Credit.

bank card purchases are refunded to the same card;
purchases made using an eGift Card are refunded to the eGift Card;
where multiple payment methods were used, the refund may be allocated between the original payment methods;
for purchases made through Tabby, an approved refund is processed through Tabby after the return has been received, checked and approved. The refund may reduce or cancel remaining instalments; where some or all of the amount has already been paid, the applicable refund is returned to the card linked to the customer's Tabby account. The status and updated payment schedule are available through Tabby;
refunds for Tamara and other payment services are processed through the corresponding payment channel.

The time required for funds to appear depends on the payment method, bank, payment provider and other financial institutions involved. Amprio Milano does not guarantee one universal refund settlement period for all payment methods.

8. Delivery Charges, Return Shipping and Customs

The original delivery charge is not refunded where a return is made because the customer changed their mind, selected the wrong product or no longer requires the product. The customer is also responsible for the cost of return shipping in these cases.

For returns from outside the UAE, the customer is responsible for customs duties, taxes, clearance charges and other costs associated with the return shipment.

If a product is confirmed to be defective, damaged during delivery, incorrectly supplied or materially different from its description, applicable delivery costs may be refunded after the circumstances have been reviewed.

9. Order Cancellation

To request cancellation, contact Customer Care during our working hours: daily from 10:00 AM to 8:00 PM, UAE time. We will make reasonable efforts to cancel an order if it has not yet been processed, handed over for delivery or prepared for pickup.

If an order has already been processed or dispatched, cancellation may no longer be possible and the return procedure under this Policy will apply. Where a card payment can be cancelled, we will cancel the authorisation or process the applicable refund within a reasonable period. The actual time for funds to become available depends on the bank and payment provider.